Shipping Policy

Shipping Policy

Effective date: July 5, 2026

We ship orders to supported destinations shown at checkout. Free shipping is available on orders of $29 or more.

Processing time

Orders are usually processed within 1-5 business days. Processing may take longer during holidays, sales events, or periods of high order volume.

Estimated delivery

Estimated delivery times vary by destination, shipping method, and carrier conditions. Tracking information will be provided when available.

Shipping fees

Shipping fees, if any, are shown at checkout before payment. Orders of $29 or more qualify for free shipping unless otherwise stated during checkout.

Tracking

After your order ships, you may receive a tracking number by email. Tracking updates may take time to appear after the carrier receives the package.

Incorrect address

Please make sure your shipping address is correct before placing an order. We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

Lost or delayed packages

If your package is significantly delayed or appears lost, contact us at help@xmsl-aftersales.info with your order number so we can help investigate.

If you have questions, contact us at help@xmsl-aftersales.info.

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